A mid-tier global resource company that mines, explores and develops base metal projects around the world. The client has operations in Australia, Asia and Africa and mines minerals and metals such as lead, zinc, copper and gold. The company employs approximately 9,000 people across it's three continents of operation. The nature of their business demands best practice operations and governance. As a result, the company generates and inputs enormous quantities of data on a daily basis. They currently hold over 10 million records.
On client sites, access to the most updated procedures and organisational knowledge is paramount to ensure operational efficiency and optimal OH&S outcomes. These 'controlled documents' show information relating to specific machinery or processes. It's critical the latest document and updated information is readily accessible to avoid serious safety issues and drive best practice operations. Before engaging Search365, staff would spend significant time searching through file paths and documents to access the most up-to-date OH&S information. This was unnecessarily tying up resources and costing the company's bottom line. It was also putting staff at risk with poor access to OH&S information.
THE SEARCH365 SOLUTION
Search365 designed and implemented a solution indexing the entire records system, combined with highly targeted parametric search and precise relevancy to deliver the content in the right context, in a timely fashion. By maximising findability and access to the core procedures for equipment and operations productivity gains compounded and safety was optimised.
In terms of business objectives and ROI, the client saw significant gains in productivity and measurable performance increases across OH&S, increasing the safety of personnel and decreasing legal costs simultaneously. Seeing the power and utility of Search Based Applications (SBA's), the client is now engaging Search365 to design new Search driven solutions incorporating GeoSearch, Mapping and information Mashups.