Universal Search Industry Solutions

Use Cases

At Search365, we develop platforms that drive collaboration and improve efficiency through information discovery. By leveraging cutting edge artificial intelligence, advanced search algorithms, machine learning and natural language processing technology, Search365 universal search tools that impact employee performance, business operations and costs for a wide range of industries. ​

Find out what AI-powered universal search technology can transform your business.

CASE 1:

Universal Search for Insurance Claims Automation

OPPORTUNITY
Claims assessment is a costly and manually intensive process prone to subjectivity and knowledge of the assessor​​

BENEFIT
Cut down on up to 80% of existing processing time which allows assessors more time for direct customer care and creates see better customer engagement. Ensure precision with automated QA.

SOLUTION ELEMENTS

  • Comprehensive Search across documents, rich content and policies, automatically discovers all documents related to claim and key content within them​
  • Advanced automated entity extraction for critical assessment data​
  • Simple user interface for verification​
  • Facilitate straight through processing​
  • Basic rules validation​
  • Handwriting recognition and conversion​
  • ISO27001 secure data platform (APRA CPS231/234)​
  • Low integration to existing systems facilitates rapid deployment​
  • Full audit trail of all assessment activities​
  • Integrates to Insurance Content Auto Classification and Triage (optional)​

CASE 2:

Universal Search for Insurance Content Auto Classification and Triage

OPPORTUNITY
Inbound content / documents to support insurance claims are high volume and are often sorted and categorised manually. ​

BENEFIT
Reduce up to 60% of the content management processes and improve claim assessor's accuracy with data

SOLUTION ELEMENTS

  • Auto content tagging and categorisation​
  • Facilitate straight through processing​
  • Handwriting recognition and conversion​
  • ISO27001 secure data platform (APRA CPS231/234)​
  • Low integration to existing systems facilitates rapid deployment​
  • Full audit trail of all classification​
  • Integrates to Claims Automation (optional)

CASE 3:

Universal Search for Wills, Trusts and Deeds

OPPORTUNITY
Information in Wills and Probate documents has been processed manually. They often contain a mix of fonts, are in various states of quality and are stored in different file types scattered across unstructured storage.

BENEFIT
Automatically build a comprehensive catalogue of content across 100,000’s documents with an AI-driven platform that can read even handwritten documents. Identify Personal details, Key Dates (including verbose legal format), Executors, specific gifts, beneficiaries, and trusts.

SOLUTION ELEMENTS

  • Comprehensive Search across documents
  • Advanced automated entity extraction trained for legal context​
  • Auto content tagging and categorisation trained for legal context​
  • Highly accurate image to text transcription​
  • Handwriting recognition and conversion​
  • ISO27001 secure data platform (APRA CPS231/234)​
  • Low integration to existing systems facilitates rapid deployment​
  • Full audit trail

CASE 4:

Universal Search for Call Centre Transformation

OPPORTUNITY
The slow search for information belonging to the customer or on a knowledge base can be time consuming for call centre agents. Long wait times lead to bad customer experiences which drive customers away​

BENEFIT
Search-driven knowledge discovery increases first call resolution by 80% and reduces call handling times by 50% and a reduction in 90+% of call abandonment due to shorter wait times

SOLUTION ELEMENTS

  • Comprehensive Search across documents, rich content (voice, image) and policies in multiple knowledge repositories both structured and unstructured
  • Advanced automated entity extraction
  • Auto content tagging and categorisation
  • Simple user interface for Advanced Search
  • ISO27001 secure data platform (APRA CPS231/234)
  • Low integration to existing systems facilitates rapid deployment
  • Full audit trail identifies key information deficits or common employee training issues
  • Auto QA of information provided in response to customer enquiry
  • Facilitates discovery of expert tactic knowledge in key employee interactions outside of formal knowledge repositories

CASE 5:

Universal Search for Wealth Advisory Compliance

OPPORTUNITY
The provision of financial advisory services demands keeping compliance up to regulation. ​

BENEFIT
Automation proves compliance, retroactively and for future advice, in real time. Provide demonstrable proof to regulators and the community to attest to best practices around the provision of financial services.

SOLUTION ELEMENTS

  • Comprehensive Search across documents, rich content and policies
  • Advanced automated entity extraction for critical assessment data
  • Auto content tagging and categorisation
  • Auto identification of missing content
  • Auto identification of compliance issues
  • Simple user interface for verification
  • Facilitate straight through processing
  • Basic rules validation
  • Handwriting recognition and conversion
  • ISO27001 secure data platform (APRA CPS231/234)
  • Low integration to existing systems facilitates rapid deployment
  • Full audit trail

CASE 6:

Universal Search for Name Matching (Over Watch)

OPPORTUNITY
Accurately find relationships between people and the information that is linked to them with fraud-checking applications, real time payments sanctions checking, and personal verification checks (KYC, AML, PEP, CTF)​

BENEFIT
Many processes require the ability to find relationships between people, especially when dealing with fraud checks across many financial services, including real-time transactions. A knowledge discovery platform limits liabilities for compliance breach exposure  (e.g. CBA 2018 and Westpac 2019)

SOLUTION ELEMENTS

  • Independently assessed as the most advanced NLP based name matching algorithms built for National Intelligence Agencies. Confidence scored
  • Available in 50+ languages
  • Massive reduction in False positives facilitates real-time transaction sanctions screening
  • Identification of false negatives reduces compliance breach exposure
  • Facilitate straight through processing
  • ISO27001 secure data platform (APRA CPS231/234)
  • Proven integration to existing systems facilitates rapid deployment
  • SaaS solution – cost per call
  • Full audit trail

CASE 7:

Universal Search for Employee Compliance

OPPORTUNITY
Ensuring employees follow workplace and legal compliance can prove difficult as compliance breach and fraud is often hidden across unstructured communications (e.g. email, phone calls).​

BENEFIT
Automate the detection of compliance breach and fraud (both historical or real-time). Accurately discover potential breaches based on semantic analysis of watch statements (lexicon).

SOLUTION ELEMENTS

  • Advanced linguistic semantic matching extends accuracy beyond limitations of simplistic word matching in lexicon-based approaches
  • Available in multiple languages
  • Massive reduction in False positives facilitates identification of ‘real’ compliance issues and potential fraud
  • Identification of false negatives reduces compliance breach and fraud exposure
  • Facilitate straight through processing
  • ISO27001 secure data platform (APRA CPS231/234)
  • Proven integration to existing systems facilitates rapid deployment
  • Full audit trail

CASE 8:

Universal Search for Enterprise Search

OPPORTUNITY
Studies have shown that organisations can lose up to 16% (Mckinsey) of their productive time due to the inability to find information they need, or in the re-creation duplication of material due to the inability to find and re-use material.​

BENEFIT
Find anything, from anywhere, securely and when you need Information Discovery / Mergers and Acquisition and for Audit / Compliance Investigations

SOLUTION ELEMENTS

  • Extensible AI Cognitive Pipeline for content enrichment increase search relevancy and accuracy – right first time
  • 400+ content types - including multiple document types, audio, image and video
  • Any data source
  • Simple UI for Advanced Search
  • Open API / Swagger integration for the clients Dev teams with sample source code provided
  • ISO27001 secure data platform (APRA CPS231/234)
  • Low integration to existing systems facilitates rapid deployment
  • Full audit trail, facilitates Search Insights, and predictive AI driven search to improve accuracy based on usage
  • Advanced Search Administration / Self-service features