The year 2018 was certainly the year that put AI products firmly on the map. Artificial intelligence in the software engineering space has been increasing its footprint exponentially in recent times, but the number of AI related products and services released in Y2018 was on an epic scale.
In the voice activated search domain Google Home and Amazon
Alexa entered the fray providing consumers for the first time the ability to
search for flights, book restaurant reservations, even call out service
professionals using intelligent voice driven chat robots.
In the last 18 months we have also witnessed a significant
spike in the number of households that contain voice activated consumer
electronics. More and more manufacturers now understand that voice activation
is becoming the norm, and the resulting effect is the continued enhancement of
voice activated hardware, with costs being driven down at the same time.
In the business community AI powered chatbots are steadily transforming the way operations and services are carried out. Government employees are now able to ask questions and interact with large swathes of corporate data in the same way that they would hold a conversation with a librarian to find information about a particular volume or text, only with greater power.
So, what does all this mean for the future? For one thing
there can be no doubt that in 2019 and beyond voice activated assistants will
become much smarter, incorporating more aspects of augmented intelligence. As
these voice driven agents become more advanced usage will inevitably soar.
Research by Forrester suggested that as many as 30% of all internet search
requests may become voice driven within the next 4 years.
The linking of voice activated search together with data
location will also become an important factor going forwards. With AI bots now able
to offer specific localized input combining these two components together. We
could see intelligent voice driven bots taking over many jobs from the services
industry, which is still reliant on significant operational manpower in core service
AI driven voice bots, leveraging upon natural language processing techniques could power outbound sales teams, negotiate with suppliers even interact between one and other in opposing organizations, solving business challenges without the need for human intervention. Bots are already being given personas to improve human interaction and going into the future we should expect these personality traits to evolve to a point where it may no longer be possible to recognize the difference between a robot assistant and the human equivalent.
Additionally, via the deployment of voice activated
recognition solutions throughout a modern business that enable employees to get
answers instantly and retrieve data from all corners of the organization we
should see improved efficiencies and an increased level of employee engagement
across the board.
In conclusion, with voice activated search relatively new on the scene it is hard to define the boundaries as to the extent of its application, but one thing is for certain, AVR and voice activated search is here to stay and modern CTO’s will need to get to grips with this powerful new technology to ensure that they and their organizations are not left behind. We can confirm that the upcoming releases of our Knowledge Miner technology here at Search 365 will include advanced voice control functionality to support this new demand.